These Terms govern your use of the VoiceReceptionist.co.za platform. By creating an account or using the service, you agree to these Terms.

1. The Service

• VoiceReceptionist.co.za provides a web-based AI voice receptionist that answers calls, books appointments, takes messages, and captures leads on behalf of your business.
• We may update, improve, or modify features over time to keep the service current.

2. Accounts

• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must provide accurate business information and keep it up to date.

3. Acceptable Use

• You may not use the service for unlawful, fraudulent, or abusive purposes.
• You may not attempt to disrupt, reverse-engineer, or overload the platform.
• You are responsible for the knowledge-base content you configure and for complying with laws that apply to your business and your callers.

4. Billing

• Plans are billed at a flat monthly rate in South African Rand (ZAR) as shown on the pricing section.
• Usage limits and cost caps apply per plan to protect you from unexpected charges.
• Fees are non-refundable except where required by law.

5. Data Responsibility

• As the business owner, you are the responsible party for your callers' personal information under POPIA.
• We act as an operator processing that data on your instruction. Our handling of data is described in the Privacy Policy.
• Caller records are retained for a limited period (configurable per business, up to 12 months by default) and then automatically deleted.

6. RICA Compliance

• Businesses using the platform must ensure their AI receptionist provides the legally required recording notice at the start of each call, as required by the Regulation of Interception of Communications Act (RICA).
• The platform includes this notification in the AI greeting by default.

7. Cross-Border Data Transfer

• Conversations may be processed on servers located outside South Africa (including Google Cloud Platform regions). By using the service, you consent to such transfer subject to appropriate safeguards.

8. Availability

• We aim for high availability but do not guarantee uninterrupted service. Maintenance, third-party outages, or factors beyond our control may cause downtime.

9. Limitation of Liability

• The service is provided "as is". To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from use of the service.

10. Contact

• Questions about these Terms? Contact us at info@voicereceptionist.co.za or 082 840 666.