Legal
Terms of Service
Last updated: 22 June 2026
These Terms govern your use of the VoiceReceptionist.co.za platform. By creating an account or using the service, you agree to these Terms.
1. The Service
- VoiceReceptionist.co.za provides a web-based AI voice receptionist that answers calls, books appointments, takes messages, and captures leads on behalf of your business.
- We may update, improve, or modify features over time to keep the service current.
2. Accounts
- You are responsible for keeping your login credentials secure and for all activity under your account.
- You must provide accurate business information and keep it up to date.
3. Acceptable Use
- You may not use the service for unlawful, fraudulent, or abusive purposes.
- You may not attempt to disrupt, reverse-engineer, or overload the platform.
- You are responsible for the knowledge-base content you configure and for complying with laws that apply to your business and your callers.
4. Billing
- Plans are billed at a flat monthly rate in South African Rand (ZAR) as shown on the pricing section.
- Usage limits and cost caps apply per plan to protect you from unexpected charges.
- Fees are non-refundable except where required by law.
5. Data Responsibility
- As the business owner, you are the responsible party for your callers' personal information under POPIA.
- We act as an operator processing that data on your instruction. Our handling of data is described in the Privacy Policy.
6. Availability
- We aim for high availability but do not guarantee uninterrupted service. Maintenance, third-party outages, or factors beyond our control may cause downtime.
7. Limitation of Liability
- The service is provided "as is". To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from use of the service.
8. Contact
- Questions about these Terms? Contact us at taariq27e@gmail.com or 079 063 4133.