These Terms govern your use of the VoiceReceptionist.co.za platform. By creating an account or using the service, you agree to these Terms.

1. The Service

• VoiceReceptionist.co.za provides a web-based AI voice receptionist that answers calls, books appointments, takes messages, and captures leads on behalf of your business.
• We may update, improve, or modify features over time to keep the service current.

2. Accounts

• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must provide accurate business information and keep it up to date.

3. Acceptable Use

• You may not use the service for unlawful, fraudulent, or abusive purposes.
• You may not attempt to disrupt, reverse-engineer, or overload the platform.
• You are responsible for the knowledge-base content you configure and for complying with laws that apply to your business and your callers.

4. Billing

• Plans are billed at a flat monthly rate in South African Rand (ZAR) as shown on the pricing section.
• Usage limits and cost caps apply per plan to protect you from unexpected charges.
• Fees are non-refundable except where required by law.

5. Data Responsibility

• As the business owner, you are the responsible party for your callers' personal information under POPIA.
• We act as an operator processing that data on your instruction. Our handling of data is described in the Privacy Policy.

6. Availability

• We aim for high availability but do not guarantee uninterrupted service. Maintenance, third-party outages, or factors beyond our control may cause downtime.

7. Limitation of Liability

• The service is provided "as is". To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from use of the service.

8. Contact

• Questions about these Terms? Contact us at taariq27e@gmail.com or 079 063 4133.